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Business Finance

Debt collection industry improves but still not perfect

One of the constant challenges facing small business is debt collection and many companies use a debt collection agency to recover unpaid debt, with mixed results. A recent report released by...

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Business Planning

Diversify or die

Learn from your mistakes Building a business is all about making a series of mistakes… and then, hopefully, learning from them. Unfortunately, some mistakes must be made many times before the...

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Business Planning

Distinguishing Features of High Performance Organisations

Three factors to high performance There are three factors that distinguish high performing organisations: Their value proposition – a product, service or strategy that sets them apart in the...

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Business Management

Discover the Secrets of Cross-industry Innovation

Business leaders seeking game-changing growth and innovation strategies are taking the bold step of seeking inspiration outside their own industries. They are turning to cross-sector innovation in...

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Business Case Studies

Danish Design Meets Aussie Distinction

When you marry a Danish girl and move to Denmark, you can't help but be overwhelmed by the quality and abundance of great design, reflects Australian jeweller, Daniel Bentley. It is Daniel’...

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Business Management

Don't Just Move On - Debrief!

It's accepted that the best learning comes from experience on the job. Doctors conduct post mortems to understand precisely what caused a person's death. Experienced project managers conduct...

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Human Resources

Dealing with Defensive Behaviour

From time to time you may encounter defensiveness in the people you deal with. It generally takes the form of an emotional response. The person may blame others (or you), make excuses for actions or...

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Business Finance

Diners Club Helps SMEs Cut Red Tape

Compliance continues to be a huge issue for all small business owners, with a recent study finding small businesses in Australia are spending about $28,000 and nearly 500 hours a year on working on...

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Business Management

Do your people trust you?

When we talk to managers, we often ask, "Do your people trust you?" Most are taken aback. After some thought, most eventually say something like, "Well, I think so. I hope so. No one...

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Sales Techniques

Do you really want fries with that?

Good customer service means different things to different people and in different situations. When dealing with a financial advisor, for example, careful consideration and understanding of all...

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