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Business Planning

Revive your market

Business owners have forever been searching for ways to grow their market. It’s not a new concept, but it does get dressed up a bit with each new business word cycle – increase market...

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Government Business Information

Regulation Overload: Small Business Hardest Hit

Illuminating new figures put into perspective the compliance burden the tax system imposes on small businesses in Australia. According to the research, smaller enterprises with fewer than 50 staff...

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Business Case Studies

Real Estate's "Perfect Match"

Changing the public’s perception of real estate agents might seem like “mission impossible” to some, but that’s a key motivation for Marcus Gould, Director of Vengent, an...

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Business Management

Reinventing the boss

Could early intervention have prevented the sexual harassment scandal that suddenly cut short the retail career of former CEO Mark McInnes at David Jones? Ditto former US president Bill Clinton,...

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Business Management

Revenge - A Business Concept

Psychologically, the strongest drive we have as human beings is self-preservation. And that is closely followed by revenge! For over 25 years I have been running customer service workshops and during...

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Work Life Balance

Redefining Prosperity

Prosperity, to be sure, is personal and multidimensional. Still, in universal terms, it’s possible to define it. How? By one simple yet significant equation. A prosperous equation Prosperity...

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Retailing

Retail Rage

I teach a course on retail supply-chain management that includes several classes on store execution. I began by asking the students: "Who's had a bad experience in a store?" Every hand...

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Human Resources

Resolving Workplace Personality Conflicts

Personality conflicts are the most commonly reported problems in the workplace. Too often these conflicts go unresolved because people concentrate on the personalities rather than focusing on the...

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Business Case Studies

Rainbow Meats Hire For Success

Frank Russo says great staff training is essential to the growing success of his chain of retail butcher outlets. 'In 30 years at Chirnside Park we’ve never advertised for staff,' Russo...

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Work Life Balance

Regret and Self-Forgiveness

A while back I invested in a home study course that looked promising. Once I had “consumed” the material by writing in the workbook, I couldn’t return it. Of course, if I was...

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