Recent Articles


Five global trends defining customer service reports that 66 per cent of consumers switch brands or business due to poor customer service. Some 82 per cent of those who switch say the brand could have done something to...



Sales Techniques

No is not a dirty word

  I was making some prospecting calls the other day and guess what? One of the prospects I was talking with said, “You know what Phil. If we weren’t doing so well I would want to...



Business Case Studies

Spreading the smiles

After enduring painful root canal work as a child in the UK, Kia Pajouhesh vowed to spare other people such experiences. Little did he know when entering university to study dentistry that he would...



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